Returning A Recent Order
BuzzOptics offers a 30-day domestic return policy on all items (excluding disposable supplies and parts) from the date of delivery unless otherwise specified on the individual product page. Please note that your order must be returned in its original existing condition, and may be subject to a 10% restocking fee.
Should you wish to return a recent order, please follow the steps below:
1). Request a return by contacting Buzz Support via phone, chat, email.
2). A Return Ticket Authorization document (RTA), including a prepaid shipping label will be sent to you via the email associated with the order.
3). Pack the instrument in its original packaging and container and paste the prepaid shipping label, along with any other documentation we provide you, on top of the container. If you do not have the original packaging inform a Buzz representative prior to proceeding with packing.
4). Hand the package to a FedEx Ground driver, or bring to a FedEx Pack+Ship Center for transit.
Once your order arrives back to the associated BuzzOptics facility, we will credit the original payment method with the order total amount minus any repair fees and/or restocking fees. Given the complex nature of FDA registered medical devices, your order may be subject to an inbound diagnostic evaluation which may delay your refund up to 21 days from the day of delivery.
An automated email will be sent to the email on file once the refund has been issued.
Credits to your account may take up to 10 calendar days to post-- although vary greatly depending on your financial institution.
A Few Things:
-Don't send your instrument back without an RTA document, or in non-original packaging/containers.
-Use extra care when repackaging your instrument. You are responsible and liable for safe and successful return of your order.
-You have 30 days to return your order-- this starts from the time of first scheduled delivery.
-Don't manipulate, damage or otherwise change the condition or functionality of the instrument/device you are returning.
-You return may be subject to a 10% restocking fee.